Although human resource outsourcing has been around as long as work specialization has existed, it is only recently that companies began employing the human resource outsourcing model to carry out narrow functions, such as payroll, billing and data entry. As these processes could be done more efficiently and more cost-effectively by other companies with specialized tools and facilities and specially trained personnel.
India is unlikely to be toppled as the main destination for outsourcing, with 80% of global offshoring now located in the subcontinent. But South Africa is fast emerging as a rival to India's dominance, thanks to closer cultural links with the west, a more reliable telecoms infrastructure and relatively low labour costs.






